Manual Identity Verification Required

Unfortunately, we are unable to verify your identity using automated methods. We want to be absolutely certain that it is you attempting to join Prosper with your identity rather than an impostor committing identity fraud.

If you are sure that you have entered all of your information correctly, there is a possibility that the third party database we are checking your identity against is incorrect. In this case, we will need to verify your identity manually. For manual verification, please provide copies of the following documentation:

• Social Security card
• Driver license or state ID card
• Proof of address (recent utility bill)

If you are registering as a borrower, please also supply:

• Proof of income (recent pay stub)

Please fax the documents to our verification department at (415) 869-2877. It typically takes 3-5 days to process identity verification requests. For other inquiries, please contact customer support.

If you have already provided copies of this documentation, there is no need to re-send it. You will receive an email from our identity verification team when your identity is verified, at which point you will be able to continue.

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