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Hostgator Review by kalexan - 1st Reseller experience: very good

We had to urgently move to a new server due to some problems with our old one, and we chose HostGator for:

- Support system (24h chat support, forum, ticketing system, and more)

- Generally low prices

- Distinctions and good references at forums around the world

- Servers’ configuration

- Server abuse policies applied

During the move we had some issues as:

- We requested to have 19 accounts transfered (free service for resellers coming from other companies) but the service wasn’t carried out after 26 hours of request. So, since we were in a hurry, we transfered them on our selves (generated full cpanel backups from old server and ftp them to new.

- During restore procedure we had several issues like some accounts restored where not visible by our whm, one was installed with no DNS zones on it (this domain was down for about 18 hours), some accounts were not restored at all (missed by technical support), and generally restore procedure took more than enough ticket exchange, that in my noble opinion some could have been avoided.